How to Contact HTX Support (2026)
Quick answer
If you need help from HTX (formerly Huobi), your official options are the Help Center at www.htx.com/support/, in-app/in-site Live Chat, a support ticket submitted through the same Help widget, and email at htxsupport@htx-inc.com. HTX does not publish a support phone number anywhere on its official site, so treat any phone number claiming to be “HTX support” with real suspicion. Below is exactly how to reach real HTX support, what to have ready before you contact them, and how to spot the fake “HTX support” scams that circulate online.
Last updated / verified: August 2026.
Wait — is this the same company as Huobi?
Yes. Huobi Global rebranded to HTX on 13 September 2023, marking the exchange’s 10-year anniversary. It’s the same company, same platform, same accounts — just a new name and a new official domain, htx.com. If you’re searching for “Huobi support” in 2026, you’re looking for HTX support; the two terms point to the same help resources described in this guide.
The official ways to contact HTX support
HTX offers a small number of clearly documented contact channels. Stick to these — anything outside this list found via a random Google search should be treated as unverified at best.
1. HTX Help Center
The primary hub for HTX support is the Help Center at www.htx.com/support/. This is where HTX hosts its official help articles, FAQs, and the entry point into live chat and ticket support.
2. In-site or in-app Live Chat and “Leave a message” ticket
This is the most direct way to reach a human (or the routing assistant first):
HTX describes its assistant as responding “in minutes,” and if it can’t resolve your issue, it escalates you to a live agent.
3. Telegram channels
HTX names two official Telegram channels on its support pages for specific use cases:
Separately, @HTX_KA_Support is the named Telegram contact specifically for Prime 5+ tier account-manager requests. If you’re a Prime 5 (or higher) tier user, you can also reach your account manager in-app via your avatar → “My Account Manager.” HTX asks Telegram contacts to send their UID, name, and Prime level. If you’re below Prime 5, this channel isn’t for you — use general support (Live Chat or email) instead.
4. Email
Official support email: htxsupport@htx-inc.com. This address is confirmed consistently across multiple official HTX support pages, including the general contact page, the deposit-issue help article, the account-manager page, and the fraud-warning page — so it’s safe to treat as the standard support inbox.
Does HTX have a support email or phone number?
Here’s a clear breakdown of what’s confirmed and what isn’t:
| Contact method | Confirmed? | Details |
|---|---|---|
| Support email | Yes | htxsupport@htx-inc.com |
| Fraud-reporting email | Yes (separate address) | jubao@huobi.com — for reporting impersonation/scams specifically, not general support |
| Live Chat / ticket | Yes | Via the Help icon in the HTX site or app |
| Help Center | Yes | www.htx.com/support/ |
| Telegram (Prime 5+ only) | Yes | @HTX_KA_Support |
| Phone number | Not confirmed | No phone number appears on any official htx.com support page |
It’s worth repeating that last row plainly: no official HTX support phone number exists on htx.com. If you find a “phone number for HTX support” through a search engine, forum post, or ad, there is no official confirmation behind it — treat it with caution and don’t call it expecting to reach real HTX staff.
Step-by-step: opening a chat or ticket with HTX support
- Go to the HTX Help Center at www.htx.com/support/ (or open the app).
- Describe your issue clearly and provide any information requested (see the deposit-issue checklist below if that’s your situation).
If your issue is a deposit problem specifically
HTX’s official deposit-issue article lays out exactly what to have ready before you contact support, so you can resolve it in one exchange instead of several back-and-forths:
Once you have that ready, contact HTX via Live Chat or email (htxsupport@htx-inc.com) and provide it all up front.
Common issues and the fastest route to a fix
| Issue | Fastest route |
|---|---|
| KYC / identity verification | No official processing-time or escalation path is published. HTX verification runs in three tiers — Basic (Level 1: nationality, ID number, name, date of birth), Primary (Level 2: passport, ID card, or driver’s licence), and Advanced (Level 3: facial recognition). If a tier is stuck, use the general support email (htxsupport@htx-inc.com) |
| Deposit not showing up / delayed | Live Chat or email, with the full checklist above ready |
| Withdrawal stuck or account locked | No official HTX article specifically covers this. Use Live Chat or email (htxsupport@htx-inc.com) — don’t trust step-by-step guides claiming an official escalation path exists |
| 2FA reset | No official HTX article specifically covers this either. Use Live Chat or email (htxsupport@htx-inc.com) |
| Prime 5+ account-manager requests | In-app avatar → “My Account Manager,” or @HTX_KA_Support on Telegram, with your UID, name, and Prime level |
| Suspected scam or impersonation | Report to jubao@huobi.com (see below) |
Notice that for anything other than deposits and KYC tiers, HTX simply hasn’t published a detailed public procedure — the safest move is always to open Live Chat or email support directly rather than follow steps from an unofficial source.
⚠️ Beware fake HTX support scams
This is arguably more important than knowing the real contact channels. HTX has published official warnings about impersonation scams, and they’re worth taking seriously.
One official page, titled “Risk Reminder: Protect Yourself from HTX Staff Impersonation Scams Online and Over the Phone,” describes fraudsters impersonating HTX support staff or “account managers” by phone and WeChat. Common tactics include:
HTX states this explicitly in its own words:
> “HTX … will never … request passwords, SMS codes, or Google Authentication (GA) verification codes.”
If anyone contacting you — by phone, WeChat, Telegram, or any other channel — asks for your password, SMS code, or 2FA/GA code, or asks you to pay a fee to “unfreeze” your account or clear a “legal investigation,” it is a scam. Real HTX support will not do this.
A second official page, “HTX Official Declare a Risk Warning to Prevent Fraud,” confirms that third parties have run fake customer-service operations using the HTX name, and directs victims and reporters to a dedicated address: jubao@huobi.com. Note this is different from the general support email (htxsupport@htx-inc.com) — use jubao@huobi.com specifically for reporting fraud or impersonation.
Also be aware that a plain web search for “HTX support” or “support.htx.com” can surface look-alike, phishing-style pages hosted on free or throwaway web platforms, sometimes using typosquat-style names (for example, swapping in “htxx” instead of “htx”). These are not official HTX pages. Always navigate to support through htx.com directly rather than clicking a search result or a link sent to you, and double-check the domain before entering any account details.
FAQ
Is Huobi the same as HTX?
Yes. Huobi Global rebranded to HTX on 13 September 2023, marking the exchange’s 10-year anniversary. It’s the same company and platform under a new name and domain (htx.com).
What is HTX’s official support email?
htxsupport@htx-inc.com. This address appears consistently across multiple official HTX support pages.
Does HTX have a phone number for support?
No phone number is confirmed on any official htx.com support page. Be cautious of any number claiming to be HTX support found elsewhere.
How do I contact HTX about a deposit that hasn’t arrived?
Gather your UID, coin type, TXID, deposit amount, deposit address, destination tag (if applicable), a selfie with ID, and an active mobile number, then contact HTX via Live Chat or htxsupport@htx-inc.com.
How do I report someone impersonating HTX support?
Email jubao@huobi.com, the address HTX designates specifically for fraud and impersonation reports — this is separate from the general support email.
Can I get a dedicated account manager at HTX?
Only Prime 5+ tier users can request one, via Telegram at @HTX_KA_Support, by sending their UID, name, and Prime level. Below Prime 5, use general support channels instead.
Disclaimer: Educational information, not financial advice. Verify all contact details on HTX’s official website — HodlGuide is not affiliated with HTX.
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