How to Contact Bitstamp Support (2026)
Bitstamp support: the short version
Bitstamp is one of the very few major crypto exchanges where genuine, official phone numbers and support emails are publicly published — pulled directly from the tel: and mailto: links in Bitstamp’s own site footer. Most exchanges in this guide series offer nothing but a chatbot and a ticket form, with no real number to call anywhere on the site. Bitstamp is the exception, which is exactly why this guide is worth reading closely: real published numbers also mean real targets for scam listings that copy the branding but not the actual contact details.
There’s also a timely wrinkle worth knowing upfront: Robinhood completed its acquisition of Bitstamp on 2 June 2025, and the platform now brands itself as “Bitstamp by Robinhood.” That doesn’t appear to have changed the underlying contact channels — the numbers and addresses below are the ones live on Bitstamp’s own site today.
Last updated / verified: August 2026. Every phone number, email address, and link below was confirmed directly against Bitstamp’s official site footer. Nothing here is invented or pulled from a directory listing — where Bitstamp’s own pages were not independently accessible for verification (for example, the exact wording of individual help-center articles), this guide says so rather than guessing.
The official ways to contact Bitstamp support
Phone
| Region | Number | Notes |
|---|---|---|
| UK | +44 20 3868 9628 | |
| US | +1 800 712 5702 | Toll-free |
| Luxembourg | +352 20 88 10 96 | Bitstamp’s regulated EU headquarters |
| Address | Purpose |
|---|---|
| support@bitstamp.net | General support |
| info@bitstamp.net | General inquiries |
| press@bitstamp.net | Press and media inquiries |
| complaints@bitstamp.net | Formal complaints |
Web channels
Social media
Confirmed directly from Bitstamp’s live site footer:
No Telegram or Discord link appears anywhere in Bitstamp’s official footer. Treat any “official Bitstamp” Telegram or Discord group as unverified — it did not come from a channel Bitstamp itself publishes.
Is Bitstamp still Bitstamp after the Robinhood acquisition?
Largely, yes. Robinhood completed its acquisition of Bitstamp on 2 June 2025, per Bitstamp’s own blog. Public messaging around the deal framed it as continuity rather than a support-channel overhaul: the stated expectation was that customers “can expect the same level of service, security and reliability” as before.
Bitstamp itself is one of the oldest surviving major exchanges, founded in 2011, and operates as a licensed and regulated payment institution out of Luxembourg — a longer regulatory track record than most exchanges covered in this series. The site’s current branding as “Bitstamp by Robinhood” reflects the ownership change, and the contact details in this guide are what’s verified live on Bitstamp’s own footer as of August 2026. If you’re reading this well after that date, it’s worth a quick check of bitstamp.net’s footer directly before relying on these details, since support arrangements at any exchange can evolve over time — particularly one that recently changed ownership.
What to have ready before you contact support
Whichever channel you use — phone, email, or the ticket system at bitstamp.net/support/ — a couple of basics will help things move faster:
Beyond that, this guide won’t speculate about a specific list of required fields, ID documents, or transaction references — Bitstamp’s own support and FAQ pages were not independently accessible during research to confirm exact intake requirements, so any such list would be a guess rather than a verified fact. If your issue involves a transaction, having the relevant details on hand (dates, amounts, any reference numbers you were given) is standard practice across regulated exchanges and unlikely to hurt.
⚠️ Beware fake Bitstamp support scams
Bitstamp has published a direct statement on its own blog addressing impersonation, and it’s worth quoting exactly:
> “We will never reach out to you from a domain other than @bitstamp.net and @team.bitstamp.net or give you an unexpected call. We will also never ask you for your credentials or ask you to make any transaction.”
That’s unambiguous. Any email from a domain other than @bitstamp.net or @team.bitstamp.net is not Bitstamp. Any unprompted call claiming to be Bitstamp is not Bitstamp. Any request for your password, seed phrase, 2FA code, or a “verification transaction” is a scam, no matter how convincing it looks.
This isn’t a hypothetical risk. Research for this guide turned up multiple business listings on sites like Yelp with titles along the lines of “BITSTAMP SUPPORT … CUSTOMER HELPLINE,” advertising a phone number that does not match any of the three genuine Bitstamp numbers listed above. These are fake listing pages, not real Bitstamp channels — they exist to intercept people who search for a support number instead of going straight to bitstamp.net. Before calling any number you find outside of this guide or Bitstamp’s own site, cross-check it against the UK, US, and Luxembourg numbers above. If it doesn’t match, don’t call it.
FAQ
Does Bitstamp have a real support phone number?
Yes. UK: +44 20 3868 9628. US (toll-free): +1 800 712 5702. Luxembourg: +352 20 88 10 96. All three are confirmed from Bitstamp’s own site footer.
What is Bitstamp’s official support email?
support@bitstamp.net for general support. There’s also info@bitstamp.net for general inquiries, press@bitstamp.net for media, and complaints@bitstamp.net for formal complaints.
Is Bitstamp still a legitimate, separate exchange after the Robinhood deal?
Yes. Robinhood completed its acquisition of Bitstamp on 2 June 2025, and the platform now brands as “Bitstamp by Robinhood.” Its published contact details are unchanged as of this research.
Does Bitstamp offer 24/7 support?
Bitstamp’s own customer support page is indexed with the title “Bitstamp by Robinhood 24/7 Live Customer Support,” which is where that claim comes from. No specific response-time guarantee is independently confirmed here.
Where do I open a support ticket with Bitstamp?
bitstamp.net/support/ is the ticket entry point. bitstamp.net/faq/ has self-service help articles, and bitstamp.net/customer-support/ is the branded support hub.
Is @Bitstamp on Twitter/X the official account?
Bitstamp’s own site footer doesn’t link to a standalone @Bitstamp account — it links to x.com/RobinhoodCrypto instead. Keep that in mind if you’re trying to verify something against an “official Bitstamp” X account.
Disclaimer: Educational information, not financial advice. Verify all contact details on Bitstamp’s official website — HodlGuide is not affiliated with Bitstamp.
Related guides:
The HodlGuide editorial team researches and tests crypto wallets and exchanges, documenting setup flows, fees and security practices so readers can choose the right tool for self-custody.